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For small businesses, the cost involved in maintaining an in-house I.T. department can rarely be justified. However, as a small business, at Primary PC Solutions we understand that I.T. plays a vital role – with modern business methods being heavily reliant on communication.
As a small business, many cannot afford the time and resources necessary to fix problems themselves and, since I.T. Support is essential for any company wanting to succeed, the solution for many is outsourcing. In fact, 47% of businesses now opt for an outsourced I.T. department.
Any time spent rectifying IT problems is a distraction from the business’ core function and impacts on productivity and, ultimately, profitability.
At Primary PC Solutions, we believe in putting the customer first and are committed to always offering exceptional customer service. Our I.T. solutions are selected solely for the benefit of our customers; we have no affiliation to one particular brand – we choose the product that will best suit customer needs and budget.
Initial Consultation
Consultancy is an integral part of the IT support service we offer to our clients. Initially we will arrange a visit to your premises at your convenience and then ask all the right questions in order to obtain a thorough understanding of your system and your requirements. We will also conduct a comprehensive audit to assess your current situation and understand the role I.T. plays in your business.
Once we have the full picture, we can then propose a bespoke solution which is right for you and your business with the services you both need and can afford. This can include services such as calendar sharing, creating shared resource folders and remote working.
Our entire focus is on making your systems robust, scalable, easy to use and provide a return on your investment.
Services
We have 3 key areas of support:
1. Telephone Support
Our team of skilled engineers is available Mon – Fri to provide you with helpful advice. Your call will be answered immediately by locally based engineers, each having the necessary experience and knowledge to resolve any problems or issues:
- We aim to help resolve any problems encountered as quickly as possible.
- We provide straightforward guidance to help you resolve issues yourself so that, in the event they reoccur, you are able to resolve them in-house – we don’t do “Smoke & Mirrors”!
- Your problems are important to us and providing a simple yet robust solution is our primary aim.
- We can liaise with equipment manufacturers and service providers on your behalf to get the desired result.
2. Remote Support
Thanks to a small, easy to use piece of software which takes a couple of minutes to install, Primary PC Solutions’ engineers are able to take control of your computer at your request. We can access any PC, laptop, server or workstation provided that you have an Internet connection. This enables us to not only control your PC but fix problems or demonstrate how to carry out specific tasks without having to visit your office – more efficient for us and more convenient for you!
3. On-Site Support
In the event that telephone or remote troubleshooting fails and you require a visit, we will send a qualified engineer to your office.
- Our engineers are fully aware that your business is of the utmost importance and will act swiftly to keep any downtime and/or disruption to the absolute minimum.
- We will always aim to send the same engineer to your premises.
- Our engineers carry out a variety of services from work station installations, server upgrades & networking tasks on a daily basis.
- All of our engineers are courteous and conscientious and you will hardly notice that they are there!
Qualifications
All of our engineers are at least Microsoft Certified Professional (MCP) qualified and working towards their Microsoft Certified Systems Engineer (MCSE) qualification. They are fully conversant with the needs of small businesses and they have the necessary expertise to provide a variety of technical skills and support.