Remote IT Support

With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business. Our Remote IT Support service delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.

By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support engineers can quickly locate the problem and help you implement a solution – all you need is an internet connection.

If the issue cannot be fixed remotely, your own “IT guy” or one of our other IT support engineers can swiftly be on site to fix the problem.

Remote IT Support is included as part of our Service Level Agreements, a flexible and cost effective IT support solution. Find out more on our SLA's here.

Fixed Remotely

Over 90% of IT support queries can be fixed remotely

Fast Response

We can respond to remote support requests quicker than on-site visits.

Reduced Support Costs

Remote fixes are at a lower rate than on-site services.