Education IT Services

Education IT Services

Fast, Friendly and Professional, we have been supporting ICT in Primary Schools throughout Cornwall since 2002, building close relationships with the schools we support.

At Primary PC Solutions we offer great value computer and network support built around the specific needs of your school. We aim to offer good value technical support and advice in order to make your schools ICT resources more reliable and productive, eliminating the stresses and strains of any technical burdens.

Our tried and tested method of configuring Primary School networks is a secure, reliable and easy-to-use system. Designed specifically with Primary Schools in mind it allows pupils and teachers to save work into their own individual user areas – or be able to share resources with ease. We can tailor program menu layouts to cater for the younger pupils who logon and also implement other popular features such as shared internet favourites.

Our comprehensive, professional & jargon-free approach, aims to make ICT as trouble-free as possible to help your school, staff and pupils fulfil their potential.

Services

This is not an exhaustive list of services that we provide, and may be subject to change.
Supporting Schools Using:

Windows Server™ 2008, 2012

Other branded networks based on the Windows Server™ operating system

Training

We offer full training on the networks we install to familiarise staff with their operation.

Advice / Consultancy

  • Guidance on System & Network Security, Antivirus, Backups and all other typical Network Management issues.
  • Consultation with Staff to ensure that the Schools ICT strategy is on track and delivering the requirements demanded by the Curriculum.
  • Independent purchasing advice for hardware, software, peripherals and upgrades whether for a single PC or your whole network.

Hardware

  • Installation, device setup and technical support for all PC systems and associated hardware.
  • Provision of backbone infrastructure such as Data Cabling, Wireless networks and Internet Services
  • General maintenance of peripherals.
  • We are able to supply or source all PC hardware, components and peripherals from a large range of suppliers who stock all the well-known and not so well known brands.

Being Authorised Dell Partners we are able to supply their equipment at extremely competitive pricing and also liaise on our customers behalf if there are any hardware problems.

Software

With experience in all major software applications to a high technical standard we are able to provide fast and comprehensive technical support.

Communication

  • Configuration of both Wired & Wireless networking.
  • Setup and configuration of Switches, Hubs, Routers and Wireless Access Points.
  • Internet, Web Filtering, Hosting and Email advice and support.

If there is a specific service or task that interests you that is missing from the above list, please don’t hesitate to contact us to discuss it – we probably do it!

We have 3 different methods of helping you with your schools network

Telephone Support

Our team of skilled engineers is available Mon – Fri to provide you with helpful advice. Your call will be answered immediately by locally based engineers, each having the necessary experience and knowledge to resolve any problems or issues

We aim to help resolve any problems encountered as quickly as possible.

We provide straightforward guidance to help you resolve issues yourself so that, in the event they reoccur, you are able to resolve them in-house – we don’t do “Smoke & Mirrors”!
Your problems are important to us and providing a simple yet robust solution is our primary aim.

We can liaise with equipment manufacturers and service providers on your behalf to get the desired result.

Remote Support

Thanks to a small, easy to use piece of software which takes a couple of minutes to install, Primary PC Solutions’ engineers are able to take control of your computer at your request.

We can access any PC, laptop, server or workstation provided that you have an Internet connection. This enables us to not only control your PC but fix problems or demonstrate how to carry out specific tasks without having to visit your school – more efficient for us and more convenient for you!

On-Site Support

In the event that telephone or remote troubleshooting fails and you require a visit, we will send a qualified engineer to your school.

Our engineers are fully aware that your business is of the utmost importance and will act swiftly to keep any downtime and/or disruption to the absolute minimum.

We will always aim to send the same engineer to your premises.

Our engineers carry out a variety of services from work station installations, server upgrades & networking tasks on a daily basis.

All of our engineers are courteous and conscientious and you will hardly notice that they are there!