Service Level Agreements for Education

Service Level Agreements for Education

Over the years Primary PC Solutions have steadily built a solid reputation for providing robust support services to schools and we are constantly striving to improve on the ways we do this. In addition to our standard support services we are proud to be able to offer the Primary PC Solutions Service Level Agreement For Schools (S.L.A). In a nutshell, for a fixed monthly fee, we work with you to pro-actively manage your schools ICT network.

The benefits of an SLA are many but include the following:

  • Increased overall reliability of the system with less “downtime”
  • Enhanced user confidence in the system & increased utilisation
  • Increased Productivity with less time spent troubleshooting ICT faults
  • Allows controlled budgeting for ICT expenditure
  • Peace Of Mind

So what does the SLA Package include/cover?

We have tried to make the SLA as complete as possible and so include all the core elements that enable fast support and system reliability available to all.

SLA Core Components

  • An engineer designated to your School
  • Remote Monitoring carried out 24/7 on Servers and another critical workstations/laptops (i.e. Admin PC, Staff Laptops etc) to enable the early detection and remedy of critical system faults
  • Monthly Backup check – The Remote Monitoring will check that the backup has been successful on a daily basis, we will additionally check the validity of that backup to ensure that data being saved isn’t corrupt and unusable in the event of a disaster!
  • Ensure Antivirus Software is updating successfully
  • Remote & Telephone Support
  • Microsoft patch assessment/deployment across the network
  • Priority Response
  • Regular Consultancy – advice & meetings

In addition to all the above features, our SLA customers also benefit from price reductions for any additional labour incurred such as new equipment installations, disaster recovery and also discounts on new equipment purchased from us. Let us concentrate on your ICT problems so you can concentrate on teaching!

Additional Services

  • Internet Service Provision (Fibre) with our Secure Filtering Service
  • Antivirus/Security Packages
  • Affordable Enterprise Class Managed Wireless Networks
  • Offsite Backup – SIMS/FMS
  • Web Hosting & Design Services
  • Hardware Finance via Dell Finance